Technology tools should simplify your operations, reduce your workload, and provide clear insights into your clients' environments. Yet, for many IT/MSP businesses, their RMM platforms fail to deliver on these promises. Why? Because these tools, as powerful as they are, often remain underutilized, misconfigured, or neglected.
Let’s explore the most common mistakes MSPs make with their RMM systems and what you can do to fix them, ensuring you maximize ROI and efficiency.
The primary reason MSPs struggle to see ROI from their RMM tools is a lack of proper setup and optimization. These platforms are rarely plug-and-play. They require careful configuration, ongoing management, and strategic alignment with your business processes. Without these efforts, the tool becomes a costly burden instead of a powerful asset.
The Sales Pitch Trap: Many MSPs are dazzled by the enticing demos and sales pitches of RMM vendors. While these tools promise impressive features, they demand significant effort to tailor to your specific needs. If left unoptimized, your RMM only scratches the surface of its potential and often frustrates your team instead of empowering them.
Automation Missteps: Automation, the most transformative feature of RMM platforms, is also the most underutilized. MSPs often fail to:
Invest time in building and testing automation workflows.
Align automation processes with company standards.
Simplify alerts and thresholds to prevent overwhelming the team.
For example, poorly designed monitoring configurations can flood your team with unnecessary alerts, causing inefficiencies rather than resolving issues.
To get the most out of your RMM, start with a strategic, high-level approach:
Standardized Policies: Begin by defining clear company standards for all endpoints. For example, if your standard requires servers to maintain at least 5GB of free space, configure your RMM alerts to align with this threshold. Ensuring consistency across all endpoints minimizes confusion and maximizes efficiency.
Actionable Alerts: Reduce noise by focusing on alerts that require immediate action. Informational alerts rarely add value and can distract your team from critical issues. Concentrate on creating actionable, high-priority notifications.
Automation That Works: While automation can seem daunting, breaking it down into manageable steps makes it achievable. Start small by automating routine tasks, such as patch management or disk space monitoring, and gradually expand to more complex workflows. The time invested in building and testing these automations pays off exponentially in reduced manual effort and improved system reliability.
A well-configured RMM does more than streamline operations; it can be a valuable tool for identifying new revenue opportunities. For instance:
Use RMM data to pinpoint systems nearing end-of-life or warranty expiration.
Identify resource bottlenecks where clients could benefit from upgrades or additional services.
Present data-driven insights to clients, showcasing proactive value and building trust.
Optimizing an RMM platform requires time, expertise, and a strategic mindset. For many MSPs, this level of commitment isn’t feasible alongside day-to-day client work. That’s where MSP+ comes in.
We specialize in:
Tailoring RMM platforms to align with your business goals.
Developing automation workflows to reduce manual effort and increase efficiency.
Ensuring your RMM delivers measurable ROI through proactive management and optimization.
An underutilized RMM is more than a wasted expense—it’s a missed opportunity to enhance client satisfaction and drive profitability. Take action today to ensure your RMM platform works for you, not against you. When optimized, your RMM can save time, improve service delivery, and unlock growth potential.
Ready to Transform Your RMM?
MSP+OS has the expertise and experience to help you unlock the full potential of your RMM platform. Contact us today to get started.