Terminal B's journey towards operational excellence was fraught with challenges stemming from an outdated configuration of ConnectWise Automate. As their service delivery evolved, it became apparent that their existing setup no longer aligned with their needs.
>> Inaccurate alerting mechanisms and inconsistent patch implementation plagued their workflow, leading to a waste of valuable time and resources.
>> The team found themselves mired in a cycle of chasing false alerts, diverting attention from critical tasks and eroding productivity.
>> However, perhaps their most significant frustration lay in the absence of a dedicated resource to oversee and optimize Automate's performance.
Without a designated expert to proactively manage and fine-tune the platform, Terminal B faced the looming threat of recurring issues and stagnation in their journey towards efficiency and profitability.
At MSP+OS (Formerly Sierra Pacific Group) in our RMM Systems Consulting Department, our expertise lies in crafting robust service delivery frameworks and optimizing ConnectWise Automate to drive efficiency and success. Leveraging our deep industry knowledge and hands-on experience, we swiftly stepped in to assist Terminal B in realigning their alerting and monitoring systems to ensure the health of their clients' systems. Through careful analysis, we identified repetitive tasks ripe for automation, empowering Terminal B to streamline their operations and enhance productivity.
As our tailored updates took effect, Terminal B experienced a notable reduction in false-positive alerts and witnessed seamless automation in patching and monitoring processes. With these improvements, Terminal B's confidence in their system was restored, and they began to reap the rewards of enhanced performance and reliability.
However, our partnership with Terminal B extended beyond mere system optimization. Recognizing the evolving landscape of technology, our Automate experts collaborated with Terminal B to develop new automations aimed at streamlining workstation deployment and facilitating the transition to Windows 10, thus avoiding costly and time-consuming on-site visits. This proactive approach not only saved Terminal B valuable resources but also positioned them for continued success in an ever-changing market.
Now Terminal B has an efficiency machine. MSP+OS (formerly Sierra Pacific Group) helped the team adjust their system and replace time consuming processes with automation that can help complete manual tasks faster with automation, and allow their staff to handle more endpoints, increasing profitability. Instead of devoting time to constantly fixing their Automate platform and chasing down false-positive alerts, they are making money on the time Automate saves them.
With corrected alert thresholds, reporting, monitoring, and improved or added automation and scripts, their team is more efficient than ever. Terminal B has been able to increase its total managed endpoints from 850 to 1,006. They are saving about two hours on every desktop deployment and can increase their profitability by saving their techs time.
Though our major work is over from the RMM Improvement Project, we continue to support Terminal B by owning their platform, keeping it optimized and finely-tuned, and writing them new scripts or setting up new automations as needed under our Managed Optimization Services.