Terminal B realized their initial ConnectWise Automate implementation had become outdated and was no longer meeting the demands of their sophisticated service delivery model. The system's inability to effectively deploy patches and provide accurate alerts led to significant inefficiencies, as the team spent countless hours addressing false alarms.
Without a dedicated expert to manage, refine, and continuously optimize their Automate setup, Terminal B was at risk of experiencing these challenges repeatedly, hindering their potential for growth and overall productivity. In order to maintain a competitive edge and ensure the highest level of service for their clients, it became evident that a strategic revamp of their ConnectWise Automate infrastructure was of paramount importance.
From the onset, MSP+ collaborated with Terminal B to make crucial adjustments to their ConnectWise Automate framework, addressing two primary concerns.
By optimizing Terminal B's use of their RMM software, MSP+ ensured that the company could fully capitalize on its investment. Together, the teams devised new automations to streamline workstation deployment, empowering Terminal B to remotely update clients' Windows workstations. This not only saved time but also reduced expenses by minimizing the need for on-site visits, further increasing the overall efficiency of their service delivery.
MSP+ provided a comprehensive approach, which included refining alert thresholds, streamlining monitoring and reporting, and developing numerous automations and scripts, led to significant improvements for Terminal B. These enhancements enabled the team to:
Although the majority of MSP+ work has been completed, their ongoing support for Terminal B remains invaluable. By continuing to manage ConnectWise Automate projects, troubleshoot issues, and optimize processes whenever possible, the team ensures Terminal B maintains its competitive edge and delivers the highest level of service to their clients.