THE ROLE OF THE 'POC'
WHAT IS A POC?
The 'Point of Contact' is the primary ticket submitter and communicator to both the SPG and the internal team atyour company.
The POC facilitates seamless communication, promoting clarity and understanding at every step.
The POC ensures that the overall goals for your company are clearly stated, while our team facilitates consuklting sessions, administrative work, or expert system support to meet those goals, guaranteeing a focused and targeted approach to solving your problems quickly and easily.
The POC is the source of truth for their team, responsible for holding internal team members accountable for their part - showing up to calls and making decisions.
After each session, the POC ensures a smooth transition, incorporating SPG's recommendations into day-to-day operations for sustainable long-term success.
WHY IS THIS ROLE SO IMPORTANT?
- Accountability: The POC takes ownership of milestones and deliverables, ensuring that both the consulting firm and the company are held accountable for their respective roles.
- Decision-making: With a deep understanding of the company's internal workings, the POC plays a key role in decision-making, guiding the SPG team with relevant insights and considerations.
- Cross-functional coordination: In large organizations, the POC bridges the gap between different departments, fostering collaboration and ensuring a cohesive approach to problem solving.
- Resource allocation: By coordinating resources and personnel, the POC optimizes efficiency, making sure the right people are involved at the right time to maximize productivity.