Auvik is one of the most powerful tools in an MSP’s network stack. The visibility it brings, the speed it enables, and the automation it unlocks, those are real advantages. But like any high-performance platform, the real value shows up when it’s tuned to match how your team works and how your clients expect to be supported.
At MSP+, we’ve worked with a lot of MSPs who have Auvik up and running, but not fully optimized. The most common challenges aren’t about the platform itself. They’re about the fit: Is it triggering alerts that matter? Are thresholds aligned with SLAs? Is the data making its way to the right roles, in the right format, at the right time?
That’s why we launched Auvik Optimization Services. Our goal is simple: help MSPs get more out of the platform by dialing in the settings that matter. We clean up alert logic, standardize agent deployment, and align visibility with real business needs. So Auvik becomes a source of clarity, not confusion.
At the pace MSPs are scaling today, guesswork isn’t sustainable. You need clarity. You need signal. You need tools that support smart, proactive decisions across the NOC, the service desk, and the leadership team.
In this blog, I’ll walk through the most common friction points we see in the field, what our optimization service includes, and how it’s helping MSPs cut through the noise and deliver on the full promise of Auvik.
Before we dive into how MSP+ helps teams get more from Auvik, it’s important to zoom in on the root of the problem. What exactly are we solving, and how did we get here?
After working closely with dozens of MSPs in partnership with Auvik, we’ve seen the same issues surface again and again. Onboarding gets completed, but the system never reaches its full potential. Instead of driving proactive service, it becomes a source of noise, friction, and frustration.
Here are the four most common challenges:
And here’s the real issue: these problems persist because most MSPs don’t treat optimization as a lifecycle. Onboarding is seen as the finish line, not the first step. Without a plan to revisit and refine the platform, it quietly becomes shelfware.
And that’s where we flip that script.
We come in to tune what’s already there: sharpening alert logic, streamlining deployment, and aligning dashboards to the metrics that matter. The goal isn’t just better data, it’s actionable insight your whole team can trust and use.
Once we know an MSP is struggling to get the most out of Auvik, we don’t bring in a checklist, we bring in a framework. Our Auvik Optimization Service is hands-on, customized, and focused on turning the tool you already have into something your entire team can rely on.
Here’s how we do it.
Every engagement starts with visibility. We dig into the current state of the environment: alert volume, device coverage, agent deployment rates, and how well Auvik integrates with the PSA. We’re not just looking at numbers; we’re looking at patterns. Are alerts getting ignored or auto-closed? Are critical devices unmonitored? Are you getting false positives or missing the real ones? This step is about identifying where the cracks are so we can start building something stronger.
Once we know where the noise is coming from, we clean it up. That means refining SNMP configurations, standardizing device roles, and organizing devices by function and business impact. More importantly, we work with you to align alert severity with the actual service expectations in place. Not every alert needs to be a ticket. Some just need a nudge to the NOC, or a flag on a dashboard. This is where alert logic starts working for you instead of against you, and where your service desk starts breathing a little easier.
What makes this service different is that we don’t stop at the technical layer. We take what we’ve tuned and ensure it maps back to how you want to run the business. That includes integrating Auvik more effectively with your PSA; not just technically, but operationally. We reduce duplicated tickets, clean up misaligned statuses, and make sure the system reflects what’s actually happening on the ground. The goal isn’t just fewer alerts, it’s more trust in the system.
At the end of every engagement, we produce a tailored documentation package. Not boilerplate. This is something your service managers can use to train new techs, something your vCIO can bring to QBRs, and something your leadership can review to validate that your monitoring tools are aligned with your client promises. Transparency matters, and this gives you a way to show, internally or externally, that your network visibility is under control.
When Auvik is tuned to your team, your clients, and your goals, everything changes. Service teams get fewer distractions. Leadership gets clearer insight. Clients feel the difference in responsiveness. You start using Auvik not just as a monitoring tool, but as a strategic asset that improves SLAs, supports QBRs, and helps surface issues before they become tickets.
Once the cleanup is done and the system is tuned, what happens next? This is where the real value of our Auvik Optimization Service kicks in. For every partner we work with, the outcomes boil down to two core wins: less noise and more clarity. In other words, fewer alerts, better decisions, and a stronger client experience.
Let’s break that down.
At MSP+, our view is simple: every alert should earn its place. That’s why we use a three-tier model to classify every signal that Auvik produces:
This structure transforms your PSA from a junk drawer of noise into a streamlined tool for real-time action. And it works. One of our partners came to us with over 6,000 open alerts, most of them ignored not out of apathy, but overload. After our optimization, we brought that number down to under 200. By implementing structured routing, meaningful tagging, and clear response thresholds, we gave their NOC a roadmap and within 30 days, they shifted from constant firefighting to proactive resolution.
Reducing alerts is just the first layer. What really matters is what you can see and how fast you can act on it.
For internal teams, optimized Auvik means cleaner device maps, faster triage, and no more guesswork when it comes to priority. Alerts route to the right place. Escalations happen automatically. And engineers aren’t chasing false positives, they’re solving real issues, faster.
For clients, visibility becomes a value-driver. With clean data and consistent reporting, QBRs shift from rearview metrics to forward-looking conversations. You can surface risks before they become problems. You can show impact, not just activity. And most importantly, you build trust.
For leadership, that same data unlocks insight at scale. Clean signals mean you can start to identify patterns. recurring issues by site, bandwidth thresholds by client, unmanaged devices across accounts. That level of visibility fuels smarter planning, more efficient resource allocation, and even creates new opportunities for upsell and expansion.
We didn’t invent a new need, we answered one that’s been building for years.
At MSP+, we’ve been helping partners troubleshoot Auvik long before there was a formal service. Same pain points, over and over: alert noise drowning out what matters, agents half-deployed, reports collecting dust because no one trusts the data. Eventually, we had to ask: What if we stopped treating these as one-off requests and built a service designed to solve them at scale?
That’s what led to our Auvik Optimization Service. Not a theoretical offering. A real, battle-tested solution rooted in what we were already doing just now packaged with the structure and depth it deserves.
What’s become clear is that this need spans the MSP ecosystem. We see smaller teams wrestling with setup, unsure how to make Auvik work the way it should. And we see mature MSPs with years of usage behind them but a platform that’s grown noisy, bloated, and disconnected from business value. Different profiles, same outcome: a powerful tool underdelivering.
If you’re not getting strategic visibility from Auvik, if alerts are being ignored, if leadership isn’t engaging with reports, if clients can’t see the value, then this service was built for you.
At MSP+, we bring a repeatable, proven optimization process that clears out the noise, sharpens visibility, and aligns Auvik to your business goals, not just your monitoring tools.