CASE STUDY

Learn How MSP+ Helped On Call Computer Solutions Double Revenue and Prepare for Acquisition.

Key Results

$38,000 in hidden revenue uncovered and properly accounted for.

Financial reports restructured and optimized in just weeks, saving significant time.

Improved financial accuracy and scalability to meet growing demands.

Positioned for acquisition with a clean and appealing financial profile.

THE CLIENT

On Call Computer Solutions is a managed service provider specializing in cybersecurity and CMMC compliance. With multiple offices across the Eastern United States, they deliver tailored IT solutions to help small and mid-size businesses, associations, and non-profits protect their operations and achieve success. 

“MSP+ has given me tremendous peace of mind. They are there to help me in my long game. MSP+ has made me a better CEO.”

Mike Frieder, CEO, On Call Computer Solutions

The roadblock

On Call Computer Solutions was committed to delivering top-tier service to its clients. However, as their business grew, they recognized the need for a financial and accounting partner with the expertise to support their complex operational requirements.

Their existing outsourced accounting firm lacked the specialized knowledge required for platforms essential to an MSP, such as ConnectWise Manage. Additionally, CEO Mike Frieder realized that their scaling demands required a firm with both a deeper understanding of the MSP industry and the ability to handle their growing needs.

After extensive research, Mike discovered MSP+ (formerly Sierra Pacific Group), a firm highly recommended for its expertise in ConnectWise Manage and its tailored services for MSPs.

The REMEDY

Upon engaging MSP+, the team immediately conducted a detailed discovery process to understand On Call Computer Solutions’ financial structure and challenges. The goal was not just to maintain the books but to optimize their financial systems for growth and scalability.

Key actions included:

  • Revamping Financial Systems: The team restructured the chart of accounts in QuickBooks, revamped the product catalog, and implemented precise GL-mapping in ConnectWise PSA to improve financial accuracy and streamline reporting.
  • Streamlining Operational Processes: MSP+ overhauled the flow of quotes into ConnectWise CPQ and cleaned up operational and financial reporting for better clarity and usability.
  • Addressing Acquisition Needs: When Mike’s acquisition advisors requested financial data in a specific format, MSP+ stepped in to reformat and refine the reports. In doing so, they discovered $38,000 in unaccounted monthly revenue, a monumental finding that significantly increased the company’s valuation.

The RESULT

With the enhanced financial systems and consistent bookkeeping provided by MSP+, On Call Computer Solutions saw incredible results:

  • Revenue Doubled: The company’s streamlined financial operations allowed Mike and his team to focus on growth, resulting in a revenue increase that more than doubled the business.
  • Investor-Ready Financials: MSP+ delivered accurate, investor-friendly financial reports in just a few weeks—work that would have taken their previous accounting firm months to complete.
  • Increased Confidence: By uncovering hidden revenue and addressing reporting concerns, MSP+ positioned On Call Computer Solutions as a viable and attractive acquisition candidate.

The Bottom Line


By partnering with MSP+, On Call Computer Solutions not only streamlined their financial systems but also gained the tools and confidence to pursue acquisition successfully. The combination of accurate reporting, cost-effective services, and growth-focused strategies allowed Mike and his team to focus on their next big step: selling their business at an optimal valuation.

MSP+ doesn’t just handle accounting—they empower MSPs to scale, grow, and thrive.

 

 

Let's Schedule a 30 Minute Intro Call.

Identifying the specific areas where improvement is needed can be challenging. Especially when you are deeply involved in your own operations.

So, let's start with a 30 minute Intro Call. 

Our team will conduct a comprehensive evaluation of your current systems, operations, and processes. By gaining a deep understanding of your business, we can identify potential blind spots or inefficiencies that may not be apparent from an internal standpoint. 

Once we identify areas for improvement, we work collaboratively with your team to create a plan of action.

Our goal is to help you discover and implement a better way of doing things. 

While you may not be aware of all the possibilities yet, together we can uncover areas for improvement and drive your business forward.