ConnectWise

We Provide ConnectWise Consulting, Implementation, Optimization, Integration and Support
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A CUSTOMIZED JOURNEY

 Navigating the dynamic world of IT can be daunting, 
 but with the right tools and expertise, you can transform 
 challenges into opportunities. 

As a premier ConnectWise partner, MSP+OS is uniquely positioned to guide businesses through this transformation. Why? Because simply having the software isn't enough; it needs to work for your unique business needs.

We delve deep to understand your processes, tailoring ConnectWise systems to drive operational efficiencies.

We Support The Suite of ConnectWise Products

In the constantly evolving landscape of managed services, having the right technology partner is crucial to staying ahead of the curve. For MSP+OS, that trusted partner is ConnectWise.

 A Collaborative Fusion 

At its core, ConnectWise offers a suite of cutting-edge solutions designed to optimize and streamline every facet of an MSP's operations. But in collaboration with MSP+OS, the potential of these tools is realized to its fullest extent.

 Through our intimate understanding of the 
 MSP industry and the unparalleled capabilities 
 of ConnectWise, we co-create solutions that 
 set new benchmarks in service delivery, 
 operational efficiency,  and client satisfaction. 
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Innovation at Every Turn

 ConnectWise's commitment to pushing the boundaries 
 of technology aligns seamlessly with our ethos at MSP+OS. 

Whether it's the powerful PSA system, the robust RMM offerings, or the groundbreaking Asio automation tools, ConnectWise consistently delivers tools that are not only state-of-the-art but also tailored to the unique needs of MSPs. As a strategic partner, MSP+OS ensures that these tools are integrated, optimized, and deployed in a manner that drives tangible results for our clients.

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SUCCESS STORIES

Check out our ConnectWise Success Stories!

IC Technology

Post-onboarding, Bilal emphasizes that ConnectWise is not the kind of software a regular technician can configure well in a few days. Especially as you scale to 2,000+ endpoints across your client base, it could require a full team of DevOps to get the job done. Thanks to MSP+OS, what would’ve taken Bilal two weeks in ConnectWise took two days.

AU$300,000 saved annually — ICTechnology couldn’t have hired any tech with a computer science degree or an MSP background. They needed a team of tried-and-true ConnectWise specialists, which, without MSP+OS, would’ve cost AU$100,000 each in salary.

20+% boost in technician efficiency — Let’s say Microsoft issues a critical server patch. Bilal can call up MSP+OS, and it’ll get turned around in a day. ICTechnology has outsourced numerous workloads to MSP+OS, leading to a tech efficiency boost of at least 20%.

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Terminal B

In Greg’s words, “Every team should have someone who knows how to work ConnectWise.” For Terminal B, MSP+OS fills that role and delivers the impact of a full-time RMM administrator — but for a fraction of the cost. The strongest outcomes driven by MSP+OS include:

Automating monthly invoicing — Prior to MSP+OS, Terminal B was not billing through ConnectWise. Today, what used to take 3 full days of manual billing and reconciliations has been automated to 2 hours of work per month!

Effortless Automate scripts— ConnectWise Automate is most powerful when you’re actively utilizing scripts. Instead of writing scripts from scratch and debugging them in production, Terminal B can simply utilize MSP+OS’s library of vetted Automate scripts, developed by PowerShell experts and our experienced consulting team.

 

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Accellis

Whether it’s bookkeeping or ConnectWise troubleshooting, Brian emphasizes that MSP+OS is always ready and equipped to provide tailored, results-driven support. Instead of struggling to manage ConnectWise admin and financials in-house, the Accellis team can bring in trusted outside experts — and reap all of the benefits with less lift.

Reduced 30 hours per week in managed IT labor — Invoicing that used to take him 2–3 days of work has now been cut down to 2–3 hours — thanks to automation. Now, they leverage that saved time to provide clients with more enhanced services and personalized support, meaning more billable hours.

Automate Tedious managed IT tasks — MSP+OS worked alongside the Accellis team to comb through their ConnectWise environment and create numerous automated workflows. One time-saving script automates ticket handling after status updates.

 

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Bayou Tech

Bayou Tech is a true ConnectWise shop. The CEO of Bayou says his company lost money because they struggled to optimize ConnectWise Manage PSA. Victor emphasizes that MSP+OS has profoundly improved Bayou Tech’s efficiency, scalability, and ability to operate smoothly from end to end. For the reasonable cost of MSP+OS, he feels like he’s “hired the CTO of ConnectWise.”

Savings of $50,000 annually - MSP+OS costs $2,000 per month vs. a $75,000 full-time hire. Rather than hiring a full-time PSA expert, Bayou can pay far less for an entire team of experts at MSP+OS to answer their questions whenever they have them. 

Maximizing ROI on ConnectWise — MSP+OS helped Bayou understand precisely what they’re paying for, demonstrated the best ways to utilize the software, and passed on insider tips and tricks. This justifies the cost of the tool while improving offerings for Bayou clients.

 

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READY TO CHAT? SCHEDULE AN
INTRO CALL!

We know it's not easy to ask for help.

That's where we come in. MSP+OS can help determine, on a brief Intro Call, if we can cut down the time it takes to reach your goal with execution, consulting, or support.

 We kick things off with our Intro Call 

This isn't just about us talking - we're here to listen. We're eager to dive into the depths of your IT business processes, operations, and understand your dreams and nightmares related to your systems. 

 We'll share a bit about ourselves 

Our values, what sets us apart from the crowd of consulting firms, and how our services could ignite a transformation in your business.

 We'll brainstorm potential solutions for your business 

Not just for the immediate future, but for the longer term too. If we both feel that this could be the start of a great partnership, we'll take things to the next level with a high-level assessment on an Explore Session.