✅ Seamless Ticket Collaboration Across PSA Systems
ClientBridge eliminates the barriers between MSP and client PSA platforms by enabling ticket cloning and synchronization. Notes and time entries update in near real time, ensuring both sides stay aligned without relying on phone calls, emails, or manual updates.
ClientBridge eliminates the barriers between MSP and client PSA platforms by enabling ticket cloning and synchronization. Notes and time entries update in near real time, ensuring both sides stay aligned without relying on phone calls, emails, or manual updates.
✅ Independent Lifecycles, Continuous Sync
Once a ticket is cloned, each side can manage it within its own PSA workflow while maintaining synchronization of key updates. This preserves independence while enabling effective collaboration.
Once a ticket is cloned, each side can manage it within its own PSA workflow while maintaining synchronization of key updates. This preserves independence while enabling effective collaboration.
✅ Aligned Service Delivery
ClientBridge intelligently maps SLA metrics, ticket categories, and subcategories between PSA instances, ensuring consistency in service measurement and reporting.
ClientBridge intelligently maps SLA metrics, ticket categories, and subcategories between PSA instances, ensuring consistency in service measurement and reporting.
✅ Enhanced Security Model
Unlike ConnectWise DSIT’s shared-instance approach, ClientBridge maintains separate user management and organizational boundaries. This reduces the risk of a single field point of failure for data exposure and provides tighter role and access control.
Unlike ConnectWise DSIT’s shared-instance approach, ClientBridge maintains separate user management and organizational boundaries. This reduces the risk of a single field point of failure for data exposure and provides tighter role and access control.
✅ Empowered Internal IT Teams
Internal IT staff work in a fully functional, independent PSA, not a restricted subset of the MSP’s platform. This unlocks the ability to use APIs, third-party integrations, advanced configurations, and custom workflows, creating a richer and more flexible operational experience
Internal IT staff work in a fully functional, independent PSA, not a restricted subset of the MSP’s platform. This unlocks the ability to use APIs, third-party integrations, advanced configurations, and custom workflows, creating a richer and more flexible operational experience
Who is ClientBridge For?
ClientBridge solves gaps in Co-Managed IT, M&A Acquisitions, and various MSP Partnerships. Some use case scenarios include:
MSP TO CLIENT
ClientBridge is the ideal scenario for connecting your client PSA system, solving security problems and limitations with traditional Co-Managed IT solutions.
MSP TO MSP
Solve complex problems with either M&A or partnerships by bridging different PSAs to work together without the challenges of a PSA transition or integration.
MSP TO VENDOR
Easily sync tickets between an MSP and a Vendor (i.e. an outourced SEIM/SOC or NOC) without the challenges of dual entry or working across various PSAs.