Technology Partners | TimeZest
TIMEZEST OVERVIEW
TimeZest is the dispatch company for managed service providers. For decades, MSPs have run their service desks on push dispatch, a model inherited from the early PSA era, where a coordinator assigns every ticket by hand. Leveraging machine learning, TimeZest makes the better model practical: pull dispatch, where the right work surfaces to the right person at the right time.
DISPATCH HQ
Dispatch HQ, TimeZest's intelligent dispatch assistant, takes on the repetitive parts of dispatch work, not the judgment calls. AI-assisted triage reads and classifies incoming tickets with visible reasoning the dispatcher can confirm or override. A continuously ranked queue surfaces what matters most, and when a technician is ready, they pull their next ticket with a single click, no browsing, no cherry-picking. Scheduling requests are built into the same workflow, started earlier in the ticket's life so appointments stop being an afterthought. The human stays in the loop at every step.
BUILT FOR MSPS
TimeZest is built for MSPs of every size, assisting dedicated dispatchers at larger shops and service managers wearing the dispatch hat at smaller ones. Dispatch HQ is PSA-integrated with ConnectWise, Autotask, and HaloPSA, and draws on seven years spent solving the MSP scheduling problem. Founded in 2019, TimeZest turns queue chaos into clarity for MSPs
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INTRO CALL!
We know it's not easy to ask for help.
That's where we come in. MSP+ can help determine, on a brief Intro Call, if we can cut down the time it takes to reach your goal with execution, consulting, or support.
We kick things off with our Intro Call
This isn't just about us talking - we're here to listen. We're eager to dive into the depths of your IT business processes, operations, and understand your dreams and nightmares related to your systems.
We'll share a bit about ourselves
Our values, what sets us apart from the crowd of consulting firms, and how our services could ignite a transformation in your business.
We'll brainstorm potential solutions for your business
Not just for the immediate future, but for the longer term too. If we both feel that this could be the start of a great partnership, we'll take things to the next level with a high-level assessment on an Explore Session.